Terms & Conditions
This agreement is between you (the "User" or "you") and AA Aaran Services (Ire) Ltd T/A Bathroom Outlet ("we", "our", "us").
By using this website, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use our services. In the event of any conflict between these Terms and any other agreement between us, these Terms will take precedence. If you have any questions, please contact us.
We reserve the right to update these Terms at any time without notice. The most current version is always available via the Terms & Conditions link at the bottom of our website.
1. Use of This Website
You agree to use this website in accordance with all applicable laws and regulations. If you breach any of these Terms, you agree to reimburse us for any losses, costs, or damages — including reasonable legal fees — arising from that breach.
2. About Bathroom Outlet
AA Aaran Services (Ire) Ltd T/A Bathroom Outlet is a Private Limited Liability company registered in Ireland.
3. Scope of These Terms
These Terms apply to:
- Your use of any information, images, documents, or services offered through our website
- The ordering, shipping, delivery, return, and refund of any products purchased through our website, including baths, toilets, basins, taps, furniture, showers, tiles, and accessories
4. External Links
Our website may contain links to third-party websites. We have no control over the content or layout of those sites and accept no responsibility for them. Our Privacy & Cookies Policy does not apply to any personal data collected by external sites.
5. Website Information
The content on this website is provided for general information purposes only and does not constitute professional advice. While we take care to keep information accurate and up to date, we cannot guarantee that all content is free from errors, omissions, or inaccuracies.
To the fullest extent permitted by law, we are not liable for any damages arising from your use of — or inability to use — this website, including damage caused by malware, viruses, or inaccurate information, unless caused by our own wilful misconduct or gross negligence.
We are also not liable for damages resulting from failures or delays in electronic communications, or from the interception or manipulation of communications by third parties.
6. Intellectual Property
All brand names, logos, product names, and titles on this website are trademarks or trade names of Bathroom Outlet or their respective owners. You may not use or reproduce them without authorisation.
All content on this website — including design, text, images, video, source code, and software — is owned by or licensed to us. You may not reproduce, modify, distribute, or republish any content from this website without our prior written consent.
You may print or save portions of this website solely for your own personal use when browsing or placing an order.
7. Data Privacy
We collect and process your personal data in accordance with our Privacy & Cookies Policy. Please take a moment to read it.
8. Unsolicited Submissions
If you submit any ideas, images, text, software, or other materials to us — whether via the website or by email — you grant us a free, irrevocable, non-exclusive, worldwide licence to use, copy, adapt, modify, publish, and commercially exploit those materials in any form and through any media, for the duration of the applicable intellectual property rights.
We will not be bound by any confidentiality obligation in respect of such submissions. You also agree to indemnify us against any claims arising from those materials infringing the rights of any third party.
9. Your Account
You may use our website as a guest or by registering an account. Your account is for your personal use only — you may not share it or allow others to use it.
When creating an account, you must provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your password and for all activity that takes place under your account.
If you become aware of any unauthorised use of your account or any security breach, please contact us immediately. We will not be liable for any losses arising from unauthorised use of your account.
10. Payment, Pricing & Delivery
(a) Payment
We accept PayPal, Stripe, Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and Amazon Pay. By providing a payment method, you confirm you are authorised to use it and authorise us (or our payment processor) to charge it for your order, including any applicable taxes.
If a payment is declined, reversed, or charged back, we may suspend or cancel your order, retry the charge, or pursue payment by other lawful means. You remain responsible for all outstanding charges.
(b) Pricing & Availability
All prices are in Euro and include VAT. We reserve the right to adjust prices at any time. If prices change on an active subscription, we will notify you in advance. We cannot give advance notice of changes to applicable tax rates.
(c) Taxes
Applicable VAT will be calculated and shown at checkout. The final tax amount may vary slightly due to differences between payment processor calculations and changes in tax rates.
(d) Shipping Charges
Shipping charges are calculated at checkout and include VAT. We reserve the right to adjust these charges from time to time, but you will always be shown the applicable fee before completing your purchase. We reserve the right to use any courier service as needed.
(e) Delivery Timeframes
We aim to deliver standard orders within 7–15 working days from the date of order. For special order items, the lead time is shown on the product page — delivery will follow within 7–11 working days of the item becoming available. We do not deliver on Saturdays, Sundays, or Bank Holidays.
Orders are dispatched complete — if your order includes an item on a longer lead time, all items will be held until everything is in stock. Separate deliveries can be arranged on request for an additional fee.
We deliver to the Republic of Ireland and Northern Ireland only. Unclaimed shipments returned to us will be at your cost to reship.
(f) Click & Collect
You can collect your order free of charge from our Sandyford warehouse. Select "Pick up" at checkout. Please wait for a fulfilment confirmation email before coming to collect — do not come based on the initial order confirmation alone.
Warehouse Address:
Unit A3, Three Rock Road, Sandyford Business Park, Sandyford, Dublin 18, D18 NX03
Opening Hours: Monday – Friday, 8:30am – 4:30pm. Closed weekends and Bank Holidays.
Click & Collect orders must be collected within 14 days. Uncollected orders may be refunded and returned to stock. This does not apply to bespoke, customised, or special order goods, which cannot be refunded.
(g) Delivery Conditions
Once your order has been dispatched, you will receive a shipping confirmation email. Delivery timeframes shown on product pages are approximate and a delay does not entitle you to cancel your order.
We are not liable for delivery errors caused by an incorrect or incomplete address. If a courier is unable to deliver due to an insufficient address, the order will be returned to us and reshipment costs will be at your expense.
Please ensure there is clear access to your delivery location. Our delivery partners are unable to carry items inside your property due to health and safety regulations, so we recommend having assistance available for heavy items. Customers are also responsible for disposing of any pallets or packaging materials used to deliver their order.
Once delivered to the address provided, the delivery is considered complete. If a delivery could not be completed due to circumstances on your side, no delay will be recognised.
(h) Failed Deliveries & Lost Orders
If a delivery attempt fails, we will contact you to arrange redelivery. If your order has not been redelivered within 7 working days of a failed attempt, please contact us at info@bathroomoutlet.ie.
If we do not hear from you, the order will be returned to us after 10 working days. You will be responsible for the cost of return shipping and any reshipment fees.
In the event of a lost order, our courier will launch an investigation (typically 1–3 weeks). If the loss is on our part, we will reship the item or issue a full refund.
Please inspect all products upon delivery and ensure they match your order. If any items are damaged, faulty, or missing, you must notify us within 48 hours of delivery by emailing info@bathroomoutlet.ie with your order number and photographs.
11. Placing Orders
Orders can be placed online 24 hours a day, 7 days a week. You will receive an email notification when your order is about to be dispatched.
12. Prohibited Uses
You may not use this website or its content to:
- Engage in any unlawful activity or encourage others to do so
- Violate any applicable laws, regulations, or ordinances
- Infringe our intellectual property rights or those of any third party
- Harass, abuse, defame, or discriminate against any person
- Submit false or misleading information
- Upload or transmit viruses or malicious code
- Collect personal information about other users
- Spam, phish, scrape, or crawl the website
- Interfere with or circumvent the security features of the website
We reserve the right to terminate your access to the website for any breach of these restrictions.
13. Products & Services
Some products are available exclusively online and may be subject to limited availability. Returns and exchanges are governed by our Returns & Refund Policy.
We make every effort to display product colours and images accurately, but we cannot guarantee that your screen will reproduce colours exactly. Colours, shading, sizing, and other characteristics of products shown in our showroom or on samples may also vary from the final goods supplied, due to accepted manufacturing tolerances or batch-to-batch variation. This is particularly common with ceramic, porcelain, natural stone, wood, and furniture items.
While we will do our best to match colours and textures across different products and brands, exact matches cannot be guaranteed.
Some products have "living finishes" that develop a patina over time, including spots and markings that give an aged appearance. We will advise which products have this characteristic.
Care and maintenance guidance will be provided with most products. If this is not included or has been misplaced, please contact us or refer to the manufacturer's website. We will not accept claims arising from inadequate cleaning or maintenance.
We reserve the right to limit sales by person, region, or jurisdiction, and to change or discontinue products and pricing at any time without notice.
14. Your Total Price
The total price shown at final checkout includes all applicable taxes and shipping costs. This total will be confirmed in your Order Confirmation and reflected on your bank statement if paying by card.
15. Pricing Errors
We reserve the right to correct pricing errors at any time. If we discover a pricing error on your order, we will contact you to offer the option of proceeding at the correct price or cancelling for a full refund. We will not process your order until we have your instructions. If we cannot reach you, we will treat the order as cancelled and issue a refund.
Please note: if an error is obvious and should reasonably have been recognised as a mispricing, we are not obliged to honour the incorrect price.
16. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless Bathroom Outlet and its employees, officers, directors, agents, suppliers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
- Your use or misuse of the website, its content, or our products
- Any feedback you provide to us
- Your violation of these Terms
- Your violation of any third party's rights
- Any content you create, post, or share on or through our website or social media pages
You agree to notify us promptly of any third-party claim and to cooperate in our defence of such claims.
17. Disclaimers & Limitation of Liability
Your use of this website and its content is at your own risk. Our services are provided on an "as is" and "as available" basis, without warranties of any kind — express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We accept no responsibility for:
- The completeness, accuracy, availability, or reliability of any content on the website
- Any damage to your device, loss of data, or harm resulting from your use of the website
- Any failure to store or transmit communications through the website
- Whether the website will be available on an uninterrupted, secure, or error-free basis
We are not responsible for the content, accuracy, or availability of any third-party websites linked to or from our website. Such links do not imply endorsement.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use this website or its content.
We reserve the right to modify, suspend, or discontinue the website or any of its features at any time without notice or liability.
18. Changes to These Terms
If we update these Terms, the revised version will be posted on this page. We recommend checking this page periodically. Changes will not affect any contracts already in place at the time of the update.
19. Governing Law
These Terms are governed by the laws of Ireland. Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the courts of Ireland.
20. Promotions
Promotional discounts (such as our extra 5% off promotion) may exclude certain brands or product ranges. Exclusions will be applied automatically at checkout. Please check the specific terms of any promotion for details.
