Delivery & Collections
Delivery Rates
- Collection (Sandyford, Dublin) – Free
- Small Parcels – €14.99
- Large Parcels & Pallets – €59.99
- Orders over €699 – Free Delivery
Please note: Large parcels are delivered by pallet to the nearest accessible location outside your property. Our delivery partners are unable to carry items inside your home due to health and safety regulations. We recommend having assistance available to bring heavy items indoors. Customers are responsible for disposing of any pallets or packaging materials used to deliver their order.
All prices include VAT. We deliver to the Republic of Ireland and Northern Ireland only.
Delivery Timeframes
We dispatch orders from our warehouse within 2–4 working days, subject to stock availability. Once dispatched, you can expect delivery within 7–10 working days.
We deliver Monday to Friday, excluding weekends and bank holidays.
Order Dispatching
We dispatch complete orders only – if your order includes a special order or long lead-time item, we will wait until everything is in stock before dispatching. If you need items delivered separately, please contact us – this can be arranged for an additional fee.
Collections
You're welcome to collect your order from our Sandyford warehouse, free of charge. To do so, select "Pick up" at checkout.
You will receive an order confirmation email immediately after placing your order. Please wait for a fulfilment email before coming to collect – this confirms your order is ready.
Warehouse Address:
Unit A3, Three Rock Road
Sandyford Business Park
Sandyford, Dublin 18, D18 NX03
Opening Hours:
Monday – Friday: 8:30am – 4:30pm
Closed weekends and bank holidays
Please note: Click & Collect orders must be collected within 14 days. If an order is not collected within this window, Bathroom Outlet reserves the right to cancel and refund the order, and return the items to stock. This does not apply to bespoke, customised, or special order goods, which cannot be refunded.
Delivery Address & Access
Please ensure your delivery address is correct and complete when placing your order. Bathroom Outlet is not responsible for delivery errors caused by an incorrect or incomplete address. If the courier cannot deliver due to an insufficient address, the order will be returned to us and reshipment costs will be at your expense.
Please also ensure there is clear access to your delivery location – obstacles may affect how close to your property the delivery can be made.
Cancellations & Changes
Any changes or cancellations to a scheduled delivery must be made at least 24 hours in advance during normal working hours.
Once an order has been confirmed, dispatched, or collected by our courier, it cannot be cancelled. Deliveries refused or cancelled at short notice will incur a cancellation/restocking charge equivalent to the original delivery fee.
Reporting Damaged, Faulty or Missing Items
When your order arrives, please inspect all items immediately – do not store them away for later inspection.
⚠️ You must notify us within 48 hours of delivery if any items are damaged, faulty, or missing. Claims received outside this window cannot be accepted.
- Open every box and check thoroughly for damage
- Take clear photographs of any damage
- Email us at info@bathroomoutlet.ie within 48 hours, quoting your order number
Please be aware that installing a damaged or faulty item is considered acceptance of its condition – we are unable to offer a replacement for items that have been fitted.
For missing items, we will investigate and respond within 48 hours of receiving your notification.
Failed or Delayed Deliveries
If a delivery attempt fails, we will contact you and arrange a follow-up delivery. If your order has not been redelivered within 7 working days of a failed attempt, please contact us at info@bathroomoutlet.ie.
If we do not hear from you, the order will be returned to us after 10 working days. You will be responsible for the cost of return shipping and any reshipment fees.
In the event of a lost order, our courier will launch an investigation. This typically takes 1–3 weeks. If the loss is on our part, we will reship the item or issue a full refund.
Delivery delays caused by circumstances outside our control (such as logistical issues or force majeure) will be communicated to you as soon as we are made aware. Please note that delivery delays alone do not authorise an order cancellation.
Questions?
If you have any questions about your delivery or our collection service, please don't hesitate to get in touch – we're happy to help.
