Privacy & Cookies

AA Aaran Services (Ire) Ltd T/A Bathroom Outlet ("we", "our", "us") has created this Privacy & Cookies Policy in order to demonstrate our firm commitment to the privacy of the details you provide to us when using www.bathroomoutlet.ie ("the website"). We act as the data controller for the purposes of Ireland's Data Protection Act (2018) and the EU General Data Protection Regulation (GDPR) 2016.

We are committed to maintaining the trust and confidence of all visitors to our website. In particular, we want you to know that we do not sell, rent, or trade email lists or personal data with other companies for marketing purposes.

To provide you with our services, we need to collect certain personal data — and in some cases, we are legally required to do so. This policy explains what we collect, why we collect it, how we use it, and your rights in relation to it.

1. Information We Collect

Information you provide to us directly. When you use the website, make a purchase, or contact us, we may collect:

• Contact information (name, postal address, email address, telephone/mobile number)
• Payment information when completing a transaction
• Reviews, comments, or survey responses
• Any other information submitted via forms, including our "Contact Us" feature

Information obtained from other sources. We may receive personal information from publicly available sources, affiliates, or business partners (such as advertising networks or social media services), including:

• Demographic data (such as age range, gender, household income, and similar)
• Occupational data (such as profession, title, industry, and business address)

Information collected automatically. We may gather certain information through automated means (such as cookies, web beacons, and server logs), including:

• Your IP address
• Device information, including unique identifiers, mobile advertising IDs, and connection type
• Device type, browser type, operating system, and software
• Pages visited before and after our website (referring URL)
• Pages viewed, links clicked, and search queries made on our site
• Content viewed, time spent on pages, and advertisements shown or interacted with
• Dates and times you access the website
• Location information (city, country, and postcode) associated with your IP address
• Phone number and mobile carrier details in connection with our mobile app

2. Cookies & Similar Technologies

Cookies are small files stored on your device that allow our website to recognise you on return visits. They may be used to personalise your experience, remember your preferences, and deliver relevant content or advertising.

You can decline cookies at any time by adjusting your browser settings. Please note that some features of the website may not function correctly if cookies are disabled. Third-party advertisers and service providers may also set their own cookies.

We also use other tracking technologies such as web beacons, pixels, and tags to measure site traffic, verify advertising, and better understand how users interact with our website. These tools do not typically collect personal information directly. Where you have provided your email address, we may use a hashed (non-readable) version of it to deliver relevant advertising on our website or on third-party platforms such as social media sites.

3. How We Use Your Information

We, or service providers acting on our behalf, may use your information to:

• Process and fulfil orders and transactions you have requested
• Send promotional materials, offers, and service communications (including SMS, if you have opted in)
• Manage participation in promotions, surveys, contests, and events
• Respond to your enquiries and those from third parties, including law enforcement
• Generate anonymised, aggregated reports for internal or third-party use
• Provide technical support and improve website performance
• Personalise content and product recommendations
• Supplement your data with information from publicly available or partner sources
• Link your browser or device to others you use, for consistent access and advertising
• Operate, analyse, and improve our business, services, and internal processes
• Detect and prevent fraud, unlawful activity, and security threats
• Comply with legal obligations, industry standards, and our terms of service

4. Sharing Your Personal Information

We may share your personal information with selected third parties, including:

• Service providers who carry out functions on our behalf (such as IT, fulfilment, and email services)
• Professional advisors such as accountants, lawyers, and consultants
• Prospective buyers or sellers in the event of a business sale or acquisition
• Analytics providers who help us improve and optimise our website
• Law enforcement agencies or regulatory bodies where required

We may also disclose your personal information where required by law, to enforce our terms and agreements, or to protect the rights, property, or safety of Bathroom Outlet, our customers, or others — including for fraud prevention and credit risk purposes.

5. How We Protect Your Information

We take appropriate technical and organisational measures to keep your personal information secure. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between our website, applications, and backend systems
• Data encryption, pseudonymisation, and anonymisation where appropriate
• Logical and physical access controls, firewalls, and recovery systems
• Regular integrity testing and security reviews
• Staff training on data protection and a legal obligation to maintain data confidentiality

All payment transactions are processed by third parties over encrypted connections. Where you have been assigned a password or API key, you are responsible for keeping it confidential and must not share it with others.

Please be aware that no data transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk.

6. How Long We Keep Your Information

We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law. We will not keep your data longer than needed for our business or legal obligations.

7. Your Data Rights

All personal information we hold about you belongs to you. Under GDPR and Irish data protection law, you have the following rights:

• Right to access — You can request confirmation of whether we hold data about you and obtain a copy of it.
• Right to rectification — You can ask us to correct inaccurate data or complete incomplete data.
• Right to erasure — You can ask us to delete your personal data. Please note that this will also close your account on the website.
• Right to restrict processing — You can ask us to limit how we use your data in certain circumstances.
• Right to data portability — You can request your data in a portable format to transfer to another provider.
• Right to object — You can object to the processing of your personal data in certain circumstances.
• Right to withdraw consent — Where processing is based on consent, you can withdraw it at any time.
• Right to lodge a complaint — If you believe we have not handled your data in accordance with this policy, you can contact us and we will investigate and respond within 30 days. You also have the right to contact the Data Protection Commission directly.

To exercise any of these rights, please email us at info@bathroomoutlet.ie. We will respond free of charge within 30 days.

8. Google Analytics

We use Google Analytics to collect standard internet log information and data on visitor behaviour. This helps us understand how people use our website — for example, which pages are most visited. This data is processed in a way that does not identify individuals. We do not permit Google to attempt to identify visitors to our website.

9. Children & Minors

Our website is not directed at children under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will promptly remove their information. If you believe we hold data relating to a minor, please contact us at info@bathroomoutlet.ie and we will address it without delay.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The date at the bottom of this page shows when it was last revised. We will notify you of any material changes before they take effect. Continued use of our website following any changes constitutes acceptance of the updated policy.

Last updated: May 2025