Skip to content

Damaged Item Return Form

This form should be used if you have received an item that is damaged or faulty. For general returns, please refer to our customer return form instead.

To report a damaged or faulty item, kindly complete the form below and provide clear photographic evidence of the issue. Including detailed photos will help us address the problem promptly and ensure an efficient resolution.

Please ensure you include your Order ID in the “Further Information” comment box.

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

×

I give my consent on collecting my email and IP address for the purpose of processing this request. For more check Privacy Policy &amp Terms of Service.

'; var gdprSendRequest = function(callback) { fetch('https://www.cloudflare.com/cdn-cgi/trace', { method: 'GET' , headers: { 'Content-Type': 'text/plain', }, }) .then(resp => resp.text()) .then(resp => { if (!resp.error) { let ipInfo = resp; let formData = new FormData(); formData.append('shop', Shopify.shop); formData.append('email', email); formData.append('type', type); formData.append('sourceOfRequest', 1); formData.append('ipAddress', ipInfo); formData.append('consentGiven', consentGiven); formData.append('page', 'gdpr'); formData.append('lang', Shopify.locale ? Shopify.locale : ''); formData.append('gtranslateLang', isenseGDPR.Cookies.get('googtrans') ? isenseGDPR.Cookies.get('googtrans') : ''); fetch('https://gdpr.apps.isenselabs.com/gdprRequests/submitRequest', { method: 'POST', body: formData }) .then(resp => resp.json()) .then(resp => { if (!resp.error) { gdprSlideUpAll(); if (resp.message.length) { alert(resp.message); } else { alert('Your request has been submitted successfully. Please check your email for more information.'); } } else { alert(resp.message); } if (typeof callback == 'function') { callback(resp); } }) .catch(error => { alert(error.message); }) } else { alert(resp.message); } }) } //Append modal to body, because otherwise it will not stay centered(even if position is fixed) document.querySelector("body").insertAdjacentHTML( 'beforeend', verificationModalContent); document.addEventListener("DOMContentLoaded", function() { // When the user clicks on (x), close the modal document.querySelector('.data-verification-close').addEventListener('click', function(e) { e.preventDefault(); closeVerificationModal(); }); document.querySelector('#data-verification-icon, #data-verification-container p').addEventListener('click', function(e) { e.preventDefault(); // Detect a href's click, because it is overwritten. if(e.target.tagName === "A") { window.open(e.target.href, '_blank'); return; } document.querySelector('#data-verification-icon').classList.add("clicked"); setTimeout(()=>{ toggleFadeiSense(document.querySelector("#data-verification-modal"), false); document.querySelector('#data-verification-background .loading').style.display = 'inline-block'; consentGiven = true; gdprSendRequest(function(resp) { consentGiven = false; closeVerificationModal(); }); }, 400); }); }); function openVerificationModal(){ toggleFadeiSense(document.querySelector("#data-verification-modal"), true); toggleFadeiSense(document.querySelector('#data-verification-background'), true); } function closeVerificationModal(){ toggleFadeiSense(document.querySelector("#data-verification-background"), false); document.querySelector('#data-verification-icon').classList.remove("clicked"); document.querySelector('#data-verification-background .loading').style.display = 'none'; } document.querySelector('#btn-gdpr-edit-account-request').addEventListener('click', function(e) { e.preventDefault(); gdprSlideUpAll(); slideDown(document.querySelector('#form-gdpr-edit-account-request'), 200); this.setAttribute("aria-expanded", "true"); }); document.querySelector('#form-gdpr-edit-account-request-submit').addEventListener('click', function(e) { e.preventDefault(); email = document.querySelector('#form-gdpr-edit-account-request-email').value; type = 'customer/edit'; openVerificationModal(); }); document.querySelectorAll('#btn-gdpr-requests-request, #btn-gdpr-personal-information-request, #btn-gdpr-orders-request').forEach(element => { element.addEventListener('click', function(e) { e.preventDefault(); gdprSlideUpAll(); type = ''; switch(this.getAttribute('id')) { case 'btn-gdpr-requests-request': type = 'customer/requests'; break; case 'btn-gdpr-personal-information-request': type = 'customer/personal_info'; break; case 'btn-gdpr-orders-request': type = 'customer/orders'; break; } document.querySelector('#form-gdpr-data-account-request-request-type').value = type; slideDown(document.querySelector('#form-gdpr-data-account-request'), 200); this.setAttribute("aria-expanded", "true"); }) }); document.querySelector('#form-gdpr-data-account-request-submit').addEventListener('click', function(e) { e.preventDefault(); email = document.querySelector('#form-gdpr-data-account-request-email').value; type = document.querySelector('#form-gdpr-data-account-request-request-type').value; openVerificationModal(); }); document.querySelector('#btn-gdpr-personal-data-report-request').addEventListener('click', function(e) { e.preventDefault(); gdprSlideUpAll(); slideDown(document.querySelector('#form-gdpr-personal-data-report-request'), 200); this.setAttribute("aria-expanded", "true"); }); document.querySelector('#form-gdpr-personal-data-report-request-submit').addEventListener('click', function(e) { e.preventDefault(); email = document.querySelector('#form-gdpr-personal-data-report-request-email').value; type = 'customer/report'; openVerificationModal(); }); document.querySelector('#btn-gdpr-delete-account-request').addEventListener('click', function(e) { e.preventDefault(); gdprSlideUpAll(); slideDown(document.querySelector('#form-gdpr-delete-account-request'), 200); this.setAttribute("aria-expanded", "true"); }); document.querySelector('#form-gdpr-delete-account-request-submit').addEventListener('click', function(e) { e.preventDefault(); email = document.querySelector('#form-gdpr-delete-account-request-email').value; type = 'customer/delete'; openVerificationModal(); });


Contact Details


Upload your existing quote